V Towards Greater Efficiency and Productivity

Understanding Efficiency and Productivity
- 18.1 What are Efficiency and Productivity?
- 18.2 How Can Inefficiency be Identified?
- 18.3 What are the Causes of Inefficiency?
- 18.5 How Can Efficiency and Productivity be Improved?
Performance Incentives
- 19.1 Non-financial Rewards to Motivate Performance
- 19.2 Introduction to Financial Incentives
- 19.3 Typology of Financial Incentive Schemes
- 19.4 Incentives for Different Occupational Groups
- 19.5 Key Design Issues for Financial Incentive Schemes
New Technologies
- 20.1 What New Technologies are Relevant for MFIs?
- 20.2 Advantages of New Technologies
- 20.3 Disadvantages of New Technologies
- 20.4 How to Make New Technologies Work for MFIs
Managing Change
- 21.1 Four General Approaches to Business Change
- 21.2 Selecting the Right Approach
- 21.3 Change Challenges
- 21.4 An Eight-Step Process for Managing Organizational Change
- 21.5 Dealing with Resistance
- Case Study: The Reengineering of BancoSol
Costing and Pricing
- 22.1 Costs and Sustainability
- 22.2 Approaches to Product Costing
- 22.3 Product Pricing
- 22.4 Conclusion
Plans, Budgets and Reports
- 23.1 Types of Planning
- 23.2 Styles of Planning
- 23.3 Two Approaches to Budgeting
- 23.4 Using Plans, Budgets and Reports to Improve Performance
- 23.5 Deciding What to Monitor
- 23.6 Analysing for Improved Performance
- 23.7 Conclusion
Managing Performance
- 24.1 Fulfilling the Manager’s Mandate
- 24.2 Facing the Challenges